FAQ

PRODUCT

What phones fit in the Helium Core?
The Helium Core currently only works with select iPhone models. There are designs for the following iPhones:

Can I use my phone case?
No, you won’t be able to use your phone case with the Helium Core.

What lenses can I use?
Almost any lens with a 37mm screw mount will fit the Helium Core. These include camcorder lenses made by Canon
The 37mm screw mount version of the Moondog Labs anamorphic adapter
All three Exolens Pro with Optics by Zeiss lenses - wide angle, telephoto and zoom macro (commonly referred to as Zeiss Exolens) will fit, but require the use of our Exolens Pro adapter
The use of SLR lenses is possible with a Depth of Field (DOF) adapter

Can I use my SLR/DSLR lens?
A few companies make Depth of Field (DOF) adapters which allow you to use your SLR lenses with the Helium Core. There’s typically a 37mm screw mount on one side, which attaches to the Helium Core, and a lens mount on the other side. Some DOF adapters support the Canon EF lens mount, and some also support the Nikon F mount. You can use lens adapters to accommodate other lenses on the DOF adapter. Please check with the manufacturer of the DOF adapter to make sure that their adapter has a 37mm screw mount for proper attachment to the Helium Core.

Can I use a tripod, stabilizer, slider, etc.?
Yes! There are multiple 1/4”-20 screw holes, which allow you to mount the Helium Core almost anywhere you can imagine. We’ve even placed it on the wing of a small aircraft using Israeli arms (commonly called articulating arms).

How do I attach LED lights and/or microphones?
You can attach LED lights, a microphone, or audio adapter using a cold shoe, if the accessory has a cold shoe mount, or 1/4”-20 screws, if they have a 1/4”-20 screw or 1/4”-20 screw holes. The latter requires a two-sided 1/4”-20 screw.

Can I attach a strap to my Helium Core?
Yes, easily! You’ll need strap mounting rings, or D-rings with a 1/4”-20 screw, to attach your strap.

Do you have an iPhone X version of the Helium Core?
No, but we’re currently developing one! Please subscribe to our mailing list to receive updates.


SHIPPING

How much is shipping in the United States?
Shipping for orders less than $100 is $5. Orders of $100 or more ship free!

How much is shipping to Canada?
Shipping for orders less than $100 is $6. Orders of $100 or more ship for $10. The shipping fee doesn’t include customs fees or taxes.

How much will it cost to ship my products if I’m outside the United States or Canada?
We ship to 48 countries outside of the United States and Canada. Please check out the shipping table below for rates:
Orders of less than $100 ship for $8.
Orders between $100 and $350 ship for $15.
Orders between $350 and $450 ship for $20
Orders between $450 and $550 ship for $25
Orders between $550 and $650 ship for $30
Orders of $650 and above ship for $35
The shipping fee doesn’t include customs fees or taxes.

What shipping options do you offer?
We use the US Postal Service as our shipping provider. If you would like us to use a different shipping provider, please contact us and we will try to make arrangements to provide you with the shipping service of your choice.

Is there a warranty on the Helium Core?
We offer a one (1) year limited warranty on the Helium Core. Please review our Warranty and Return Policy for more information.